Customer Service Manager

Location: Springfield, MA
Date Posted: 10-26-2017
Overseeing and managing the technical and operational functions of the Customer Service Department including, but not limited to; compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to assess and identify training needs, as well as staff development and assist with staff questions. Maintains customer satisfaction by providing problem-solving resources; managing staff.
Minimum Qualifications:
  • Bachelor’s Degree in a related field or 7+ years Customer Service Management experience
  • Call center management
  • Health insurance experience required
  • In depth knowledge of customer service principles and practices
  • Complex Problem Solving/Process Improvement: ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Detail oriented with strong customer service skills
  • Customer focused with excellent verbal and written communication skills
  • Capable of meeting time-sensitive deadlines and multi-tasking.
  • Proficient in working with spreadsheet applications such as Microsoft Access, Excel and other MS Office suite products.
  • Ability to be flexible in prioritizing workloads to meet changing deadlines
  • Ability to maintain strict confidentiality
  • Ability to handle constantly changing situations with ease; dealing with a variety of people and conflict resolution
Griffin Staffing Network, LLC
1145 Main Street Suite 508
Springfield, MA 01103
Phone (413) 788-0751
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