Location: Washington, DC
Date Posted: 02-12-2018
General Statement of Responsibilities:

The Receptionist provides administrative/ clerical support for the LOCAL DC office.
Position Duties:
  1. The primary over-riding duty of the Receptionist is to provide administrative/clerical support to the LOCAL DC office, to support all facets of the operations of this office in serving consumers. Job duties must be performed consistently in a helpful and pleasant manner.
  2. Answer telephone, screen and direct calls, and provide accurate information to callers. Document and relay any messages. Inform all employees of consumer arrival for an appointment.
  3. Serve as Receptionist to the office by greeting & welcoming all consumers, visitors, and staff. Direct consumers and visitors to the appropriate person in a pleasant & helpful manner.
  4. Verify consumers address and assist in redirecting consumers when in the lobby area.
  5. Respond to any in inquiries or information from consumers and visitors. Provide the best possible response given all circumstances.
  6. Perform general clerical support to include but not limited to: typing, photocopying, faxing, mailing, and filing.
  7. Maintain Copy room, keep machines filled with paper. Clear paper jams when they occur. Remove faxes from copier and put in appropriate mailboxes
  8. Receive, sort, and distribute mail and other deliveries to the office.
  9. Schedule appointments/maintain appointment diary for Psychiatrist and Out-Patient Therapist(s). Assist doctor as necessary.
  10. Manage scheduling and assist in setting up and organizing meetings as requested for the Large Conference Room.
  11. Maintain both reception areas, keeping them neat, clean, and in an organized, pleasant manner.
  12. Check eCura daily for new CBI referrals.
  13. Serve as back-up to Authorization Specialist to include: accurate data entry of MCO and MHRS authorizations into eCura and Caseworks, email notification to all staff of newly entered authorizations.
  14. Verify each MCO consumer’s insurance is current and accurate, collect & receipt co-pays prior to appointments.
  15. Complete New Admission phone screenings, accompanying documents, scheduling and assist with new admission documents when necessary.
  16. Contact all scheduled appointments with reminder calls 24hrs before an appointment, and reschedule as necessary.
  17. Perform other duties as assigned to support the operations of the LOCAL office.
Required Qualifications: An Associates degree in Applied Science (AAS) in Administrative Support, preferably Medical Administrative Support with one year experience; or high school diploma or equivalent with at least 3-5 Years of experience in a medical office as a receptionist.
Knowledge, Skills, & Abilities:
  • Must have experience as a Front Office/Administrative Assistant. Excellent typing and computer skills with proficiency in Microsoft Word, Outlook, and Excel.
  • Educational requirements are at least a high school degree (an Associates degree in the medical office, medical transcription or related field is preferred).
Skills and Abilities:
  • Demonstrates appropriate grammar and usage skills. Effectively and efficiently handles correspondence. Is a highly competent proofreader who performs with consistency and accuracy.
  • Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and common fractions and decimals. Ability to compute rate, ratios and percentages and to draw and interpret bar graphs.
  • Ability to work and communicate effectively and interact pleasantly and with ease with all types of people to include agency personnel; external agency personnel; and consumers who have varied levels of functioning. Ability to maintain composure when faced with demanding, confused, or persons in need of help with limited communication or interpersonal abilities.
  • Skills and ability in demonstrating and carrying out consistent excellent customer service and being helpful to everyone encountered in the course of the workday.
  • Reasoning Ability - Ability to define problems, collect data, establish facts and draw valid conclusions. The ability to deal with a variety of abstract and concrete variables based on theory and the ability to plan and act on interventions. Effectively develops and maintains positive working relationships.
  • Organizational Skills: Ability to organize work, work areas, reports, filing systems, etc.
  • Physical Demands - The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
  • Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually mild.
Griffin Staffing Network, LLC
1145 Main Street Suite 508
Springfield, MA 01103
Phone (413) 788-0751
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